When you need to reach out to Wilson Bank & Trust, please use the list below to get in touch with the appropriate service representative, and we will answer your questions or address your concerns as quickly as possible. You can also visit us at any of our convenient locations.
After-hours phone support:
When branches are closed, get help with your banking over the phone by calling toll-free (844) WBT-BANK (844-928-2265). Our telephone Customer Solution Center hours are as follows:
Monday - Friday: 5 p.m. - 11 p.m.
Saturday: 8 a.m. - 5 p.m.
Sunday: 9 a.m. - 5 p.m.
Holidays*: 9 a.m. - 5 p.m.
*excluding Thanksgiving and Christmas
Online/mobile banking:
Call us at (615) 443-6105 (or send a secure e-mail through your online banking account)
Existing accounts:
Call us at (615) 443-0012
New accounts:
Apply online or contact a service representative at your nearest office.
Mortgage loans:
Apply online or contact a lender at your nearest office.
Other loans:
Call or visit your nearest office.
Debit/check cards:
- Any needs during regular business hours: (615) 443-6105
- Fraud management: (855) 293-2456
- Lost or stolen card after business hours:
- Inside U.S.: (888) 297-3416
- Outside U.S.: (206) 389-5200
Credit cards:
- Call (800) 423-7503 to resolve any credit card issues, including a lost or stolen card or unauthorized activity.
Telephone banking:
- Wilson County: (615) 449-8353
- DeKalb County: (615) 597-2222
- Rutherford County: (615) 848-6876
- Smith County: (615) 735-3031
- Sumner County: (615) 442-1465
- Trousdale County: (615) 374-4444
- (Toll-free, all areas): (877) 222-0444
Travel Club: (615) 443-6614
Human Resources: (615) 547-5635
Marketing: (615) 443-6635
All other inquiries: (615) 444-2265